Free shipping for Australian Orders over $99 and Worldwide over $150
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FAQ

Frequently Asked  Questions

 

Do you have a shop?
We do! 
The address is: 285a Given Terrace, Paddington QLD 4064 

Shop Trading Hours? 
Tuesday: 12:00pm - 5:00pm
Wednesday: 12:00pm - 5:00pm
Thursday: 12:00pm - 5:00pm
Friday: 12:00pm - 5:00pm
Saturday: 11:00am - 3:00pm 

When will my order be shipped?
All orders are dispatched between 1-3 business days via Australia Post. 

When will my order arrive? 
Australia: 1-10 business days 
Australia Express: 1-2 business days 
Rest of World: 5-15 business days 

Do you ship internationally?
Yes, we ship worldwide!

How much is shipping to me?
We offer flat rate shipping:
Standard within Australia - $8.99
Express within Australia - $14.99
International - $14.99

What is your returns policy?
We offer an exchange within 31 days of original purchase, the item has to be returned to us at buyers expense please email: pastelpixie@outlook.com or send the item back to our return address with your name, order number and what you wish to exchange if we have any further questions we will contact you so please provide your contact details. 

Return Address: PO Box 123, Cannon Hill QLD 4170

What are your office hours?
Monday – Friday 9:00am – 5:00pm