Frequently Asked Questions
Do you have a shop?
The address is: 285a Given Terrace, Paddington QLD 4064
Shop Trading Hours?
Tuesday: 12:00pm - 5:00pm
Wednesday: 12:00pm - 5:00pm
Thursday: 12:00pm - 5:00pm
Saturday: 10:00am - 2:00pm
When will my order be shipped?
All orders are dispatched between 1-3 business days via Australia Post.
When will my order arrive?
Australia: 1-10 business days
Australia Express: 1-2 business days
Rest of World: 5-15 business days
Do you ship internationally?
Yes, we ship worldwide!
How much is shipping to me?
We offer flat rate shipping:
Standard within Australia - $8.99
Express within Australia - $14.99
International - $14.99
Free standard shipping for Australian orders over $99 & International over $150 (Excludes subscription boxes)
International Customers are required to pay any relevant duties, customs, or taxes associated with their country, as stipulated with the respective postal offices, on top of what the customer has paid for, which we have no control over.
What is your returns policy?
We offer an exchange within 31 days of original purchase, the item has to be returned to us at buyers expense please email: firstname.lastname@example.org or send the item back to our return address with your name, order number and what you wish to exchange if we have any further questions we will contact you so please provide your contact details.
Return Address: PO Box 123, Cannon Hill QLD 4170
What are your office hours?
Monday – Friday 9:00am – 5:00pm